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askpolly Notebooks

Discover insights and forge exceptional customer experiences with our Analytics Suite:

map your customer's emotional journey and measure advocacy with precision. Elevate your business strategy with a comprehensive analysis of customer sentiments and loyalty metrics.

Notebook Links

Run a survey about how well your messaging resonates with your audience and discover whether it's "Emerging", "Mainstream", "Stagnant", or "Exhausted".

  1. Download the data from your dashboard

  2. Upload the Excel file to the Notebook

  3. Select all the messaging options from the list

  4. askpolly will plot the messages on a matrix with "Engagement" on the left and "New Voices" on the bottom

Run a survey about a person's experience with a product or service, e.g. "How was your experience with Hilton Hotel: Check-in".

  1. Download the data from your dashboard

  2. Upload the Excel file to the Notebook

  3. Enter each stage of the customer journey as items in the bar

  4. Then select one by one the items in order of the experience and add them to the plot.

    • The graph plots the joy with each step.

Run a survey about whether a person would recommend a product or service, e.g. "Would you recommend Hilton Hotels".

  1. Download the data from your dashboard

  2. Upload the Excel file to the Notebook

  3. Enter each item in the survey in the items bar.

  4. Then select these items to add them to the plot

    • item

    • the fans

    • the detractors 

  5. The graph plots the fans less the detractors divided by the total engagement to find the net recommendation score

Get a hold of the trends for the topics your interested in in our Time Series notebook!

For a survey, plots select stances. Useful for analysing only positive or negative stances.

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