askpolly Notebooks
Discover insights and forge exceptional customer experiences with our Analytics Suite:
map your customer's emotional journey and measure advocacy with precision. Elevate your business strategy with a comprehensive analysis of customer sentiments and loyalty metrics.
Notebook Links
Run a survey about how well your messaging resonates with your audience and discover whether it's "Emerging", "Mainstream", "Stagnant", or "Exhausted".
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Download the data from your dashboard
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Upload the Excel file to the Notebook
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Select all the messaging options from the list
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askpolly will plot the messages on a matrix with "Engagement" on the left and "New Voices" on the bottom
Run a survey about a person's experience with a product or service, e.g. "How was your experience with Hilton Hotel: Check-in".
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Download the data from your dashboard
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Upload the Excel file to the Notebook
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Enter each stage of the customer journey as items in the bar
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Then select one by one the items in order of the experience and add them to the plot.
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The graph plots the joy with each step.
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Run a survey about whether a person would recommend a product or service, e.g. "Would you recommend Hilton Hotels".
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Download the data from your dashboard
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Upload the Excel file to the Notebook
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Enter each item in the survey in the items bar.
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Then select these items to add them to the plot
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item
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the fans
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the detractors
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The graph plots the fans less the detractors divided by the total engagement to find the net recommendation score
Get a hold of the trends for the topics your interested in in our Time Series notebook!
For a survey, plots select stances. Useful for analysing only positive or negative stances.